DIGITAL THINK TANK

Raising Digital Maturity to CreateWorld Class Customer Experience

May 18th 2021 | 11AM-12:30PM CET

How do you compete to win in the fast-paced digital economy?

In an already fast-paced industry, COVID-19 has further accelerated digital transformation – and the pace of acceleration is unlikely to slow down any time soon. Now more than ever, financial organizations are under pressure to adapt and innovate as they face the constantly-evolving-demands of the modern consumer and increasing disruption from rapidly emerging technologies.
Today’s customers look for a rich and meaningful experience while banks look for more compelling ways to remain relevant.

Discussion Topics

How can we holistically embrace technology, data and services to create relevant customer experiences?

How can digital technology be used to help develop an effective strategy to address the criticality of customer retention?

How can we win customer relationships through digital banking, and give Tech Companies and FinTechs a run for their money?

Sergio Segura – SUBJECT MATTER EXPERT
Sergio Segura – SUBJECT MATTER EXPERT

VP & GTM Director – Infinity at Temenos

Sergio joined Temenos as Infinity GTM VP in 2019 to help financial institutions transform the way they interact with their customers. He works directly with incumbent and new, pure digital banks to reimagine the banking business by providing comprehensive yet relevant customer solutions focused on improving the client financial wellbeing, while creating new revenue streams for the bank. Prior to joining Temenos, Sergio has worked technology and leadership roles at Salesforce, Information Builders, Microsoft and Telefonica. Sergio has 25 years of experience leading innovation and delivering business value to banks and insurers, holds a M.S. degree in telecommunications engineering and when not traveling, Sergio enjoys reading a good book, playing racket sports with friends, and planning with his family their next adventure.

About Temenos

Temenos is a world-leading banking technology provider that delivers outstanding banking experiences to more than 1 billion customers all around the world. With a platform for business transformation, Temenos helps financial institutions to accelerate their digital transformation and reimagine the way that they engage with their customers through both, the digital and physical channels, creating a consistent and seamless experience. It’s digital banking without limits!

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