DIGITAL THINK TANK

Creating “Customers for Life”

June 3rd | 11AM-12:30PM WAT

How do you compete to win in the fast-paced digital economy?

In an already fast-paced industry, COVID-19 has further accelerated digital transformation – and the pace of acceleration is unlikely to slow down any time soon. Now more than ever, financial organizations are under pressure to adapt and innovate as they face the constantly-evolving-demands of the modern consumer and increasing disruption from rapidly emerging technologies.
Today’s customers look for a rich and meaningful experience while banks look for more compelling ways to remain relevant.

Discussion Topics

How can we holistically embrace technology, data, and services to create world class customer experiences?

How can digital technology be used to help develop an effective strategy to address the criticality of customer retention?

How can technology enable banks to offer the personalisation customers desire in this digital age?

Javier Hermida – SUBJECT MATTER EXPERT
Javier Hermida – SUBJECT MATTER EXPERT

Head of Digital, Middle East and Africa, Temenos

Temenos launched Infinity, a breakthrough digital front office product, in January 2019. Javier heads up the Digital Channels business across Africa and is responsible for aligning the organisation’s sales capability across the continent with the needs of a market, which is increasingly focused on improving its Digital capabilities. Passionate about digital customer engagement, Javier has worked with Bankers from over 50 countries on 5 continents to improve the customer experience of banking brands.

About Temenos

Temenos is a world-leading banking technology provider that delivers outstanding banking experiences to more than 1 billion customers all around the world. With a platform for business transformation, Temenos helps financial institutions to accelerate their digital transformation and reimagine the way that they engage with their customers through both, the digital and physical channels, creating a consistent and seamless experience. It’s digital banking without limits!

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