Creating “Customers for Life”

October 14th | 11AM-12:30PM CET

How do you compete to win in the fast-paced digital economy?

Customers of all generations now expect their banks to go beyond banking to support their lifestyle needs, look after their financial wellbeing while ensuring data security and transparency.

Creating a ‘Customer for Life’ is a difficult win where banks can only compete if they are underpinned by front-to-back digitization coupled with the speed and security of the cloud infrastructure in order to deliver highly personalised financial services experiences.

Discussion Topics

How to attract new customers and retain them in this hyper-competitive market?

How can banks provide new services in the ecosystem and generate new revenue streams?

How is CSR an opportunity to create or strengthen the relationship with clients?


Directeur Industry Executive pour le secteur Financier at Microsoft France

Diplômé de l’IMAC en 1985, Philippe Poirot a passé la première partie de sa carrière professionnelle dans le secteur du Conseil en organisation et management au sein de
différents cabinets CEGOS, BOSSARD Consultants et Capgemini Consulting en tant que Vice-Président au sein du secteur Financial Services.

About Temenos

Temenos is a world-leading banking technology provider that delivers outstanding banking experiences to more than 1 billion customers all around the world. With a platform for business transformation, Temenos helps financial institutions to accelerate their digital transformation and reimagine the way that they engage with their customers through both, the digital and physical channels, creating a consistent and seamless experience. It’s digital banking without limits!

About Microsoft

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