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Covid has forced Borrowers and Lenders to rethink how they interact with each other.


With credit at the heart of most Bank-to-Customer relationships, the need for a digital-first experience has never been more prevalent.

In the aftermath of the COVID credit crisis, banks that invested in innovative solutions that enable complete front-to-back digitalization - reimagined how they interact with their customers and emerged as winners! They were able to reduce costs, enhance revenue growth and increase operational efficiencies with standardized, automated processes and intelligent AI decisioning, leading to seamless customer experiences across all channels.

Discussion

Topics

How do changes in technology and customer behavior drive demand for digital-first lending?

What success strategy allows today’s lender to meet the expectations of the modern and digital borrower?

How can we utilize AI to reimagine customer engagements to unlock new and untapped opportunities?

SUBJECT MATTER EXPERT

Eric Steketee

Speaker 1

Head of BSG, Europe at Temenos

Temenos

With over 30 years’ experience within the banking technology sector, Eric Steketee manages the Temenos Business Solutions Group in Europe. His department is responsible for the creation of leading product demos, solution preparations and proof of concepts. All of which aide in clients achieving their business goals through Temenos’ solutions, and inspiring them to innovate and thrive in the digital banking age. Eric has held various cross-functional roles within Temenos and has managed various regions within Europe. Prior to joining Temenos, he has held various roles in IT within organisations like ING and PWC. Eric holds a bachelor’s degree in Information Technology from the University of Applied Sciences IHBO Eindhoven

ABOUT

Temenos

Temenos ist ein weltweit führender Anbieter von Bankentechnologie und ermöglicht herausragende Bankerlebnisse für mehr als eine Milliarde Bankkunden weltweit. Mit seiner Plattform für geschäftliche Transformation unterstützt Temenos Finanzinstitute dabei, ihre digitale Transformation zu beschleunigen und die Art und Weise neu zu gestalten, wie sie mit ihren Kunden über digitale und physische Kanäle interagieren. So entstehen konsistente und nahtlose Kundenerlebnisse. Digital Banking ohne Grenzen.