How do you compete to win in the fast-paced digital economy?

Today, a nexus of disruptive technologies is becoming omnipresent in banking, exacerbating the pressures facing the financial services industry – demanding customers, rise of new competitors and increasing levels of regulation, while market conditions have been significantly worsened by the COVID-19 crisis.

Customers of all generations now expect their banks to go beyond banking to support their lifestyle needs, look after their financial wellbeing while ensuring data security and transparency.

Creating a ‘Customer for Life’ is a difficult win where banks can only compete if they are underpinned by front-to-back digitization coupled with the speed and security of the cloud infrastructure in order to deliver highly personalised financial services experiences



How can technology enable banks to offer the personalisation customers desire in this digital age?

How can we holistically embrace disruptive technologies and deliver world-class services to create ‘Customers for Life’?

How can digital technology be used to help develop an effective strategy to address the criticality of customer retention?


Carlos Gracia Armendáriz

Speaker 1

Senior Vice President at Temenos


Brings 27 years of experience in delivering value through technology and digitalization to help organisations transform the way they interact with their customers by finding solutions to challenging problems, managing complex project and process improvements. Having worked at Banco Santander, Google & IBM, he has a full 360 degree understanding of Cloud Computing & Technology that drives our IT ecosystem today.


Ignacio Leon Gil

Speaker 1

Digital Transformation Lead at Microsoft


His primary focus is on guiding clients to an alignment of their business and technology strategy, helping them to achieve target business outcomes using Microsoft technology in an agile, maintainable and adaptable manner. Ignacio specializes in Digital Transformation in Banking and Insurance with more than 20 years of professional experience, gained in firms like Gartner and McKinsey & Company while leading teams in engagements through envisioning, planning, development and execution of clients’ digital strategy.



Temenos is a world-leading banking technology provider that delivers outstanding banking experiences to more than 1 billion customers all around the world. With a platform for business transformation, Temenos helps financial institutions to accelerate their digital transformation and reimagine the way that they engage with their customers through both, the digital and physical channels, creating a consistent and seamless experience. It’s digital banking without limits!