May 20th | 11AM - 12:30PM | CET
How can today’s technology help determine an individual need, predict a problem while recognising emotional motivators to create highly-tailored offerings?
How can banks bring more human touch to digital banking experiences that help build stronger customer emotional connections to improve loyalty and retention?
What key tools and engagement strategies help employees in and out of the branch, build stronger customer relationships, drive productivity, satisfaction and overall bank profits?
Auke Douwe Veenstra
For nearly 30 years, Auke has built a solid track record in the financial services industry through executive, consultant, analyst and digital business strategy roles across Europe, US and LATAM. His passion is helping build, scale and transform banks & insurance companies through implementation of digital-first strategies. As a frequent speaker and moderator in International Conferences and a participant in extensive network of Banking executives, FinTech and Technology leaders, he brings wealth of 3D perspectives, experience and knowledge.
Temenos is a world-leading banking technology provider that delivers outstanding banking experiences to more than 1 billion customers all around the world. With a platform for business transformation, Temenos helps financial institutions to accelerate their digital transformation and reimagine the way that they engage with their customers through both, the digital and physical channels, creating a consistent and seamless experience. It’s digital banking without limits!