Jan 18th | 11AM - 12:30PM | BST
How do you achieve a productive and happy contact centre workforce, working in partnership with digital assistants?
How can intelligent automation and AI add value to your contact centre?
What might be the main challenges when you recruit digital assistants and how could you overcome these?
With 20 years of experience in technology, including working with brands like Microsoft and Citrix, Nicky is one of the regional leaders at Automation Anywhere in UK & Ireland. She is truly passionate about Digital Transformation & Customer Experience projects, along with running and spending time with her family. Since her time at Citrix, Nicky, supports WITT (Women in Telecom & Technology), The Prince’s Trust and many other initiatives in the UK & Ireland.
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots that perform repetitive and manual tasks, resulting in dramatic productivity gains and business resiliency with less than one-year payback, on average. The company offers the industry’s leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 1,000 pre-built, intelligent automation solutions. With a global network of 2,000 partners, Automation Anywhere has deployed over 2.4 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.